We do our utmost for you as a customer. This also means that you can easily contact us. If you have any questions about this or that, you can reach us using the following information:
Favorites Concept Store
The trade name of our company is: Favorites Concept Store
Our domain name is www.favourites-store.nl
Nieuweweg 14A 9711 TD
Groningen, the Netherlands
Warranty & Complaints
We care about our products and logically do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing email@example.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.